Geneseo Communications, Inc. has a duty to protect the confidentiality of your service information and is committed to respecting the privacy of our customers. We strive to provide a safe, secure customer experience. This privacy statement sets forth the privacy policy that applies to Geneseo Communications, Inc. and its customers.

From time to time Geneseo Communications, Inc. and its subsidiaries, change its service offerings and makes available additional features and services, which may enhance and augment the services to which you are already subscribed. In order for us to determine which customers may benefit from the new services and enhancements, we may use information about your account that is within our database, legally referred to as Customer Proprietary Network Information (CPNI). Use of this data will allow Geneseo Communications, Inc. and its subsidiaries to tailor our service offerings to your individual needs, and provide you with the information you need regarding innovative communication services or new communications technology and products.

Information Collection and Handling
Geneseo Communications, Inc. may request that you provide personal information, including your name, address, e-mail address, telephone number, credit card number, social security number, contact information, billing information and any other information from which your identity is discernible. We also gather or may gather certain information about your use of Geneseo Communications, Inc. products and services. There is also information about your computer hardware and software that is or may be collected by us. This information can include without limitation your IP address, browser type, domain names, access times and referring web-site addresses.

The information we gather at Geneseo Communications, Inc. will not be shared outside of the Company unless necessary to make improvements to our products and services through the use of consultants and vendors who will be contractually obligated to not further share this information. Geneseo Communications, Inc. will disclose information if legally required to do so, if requested to do so by a governmental entity or if we believe in good faith that such action is necessary to (a) conform to legal requirements or comply with legal process; (b) protect our rights or rights or property or our affiliated companies; (c) prevent a crime or protect national security; or (d) protect the personal safety of users or the public.

Geneseo Communications, Inc.’s web-site may contain links to other web-sites over which we have no control. We are not responsible for the privacy policies or practices of other websites to which you choose to link from our sites. We encourage you to review the privacy policies of those other web-sites so that you can understand the privacy of that web-site.

Our Use of Your Information
Geneseo Communications, Inc. uses the information we gather from you or when you visit our website, whether personal, demographic, collective or technical, for the purpose of operating and improving our service to you and notifying you of the products and services associated with providing you service that we offer. Geneseo Communications, Inc. may use your contact information in order to send you e-mail or other communications regarding updates at our web-site that relate to your service or products or services related to our service.

Geneseo Communications, Inc. does not disclose your personal information to third parties, or your combined personal and demographic information. Geneseo Communications, Inc. discloses information to companies and individuals we retain to perform functions on our behalf, such as consultants or vendors that help maintain our services. For example, third parties that host our web servers that analyze data or that process credit card payments. These third parties will have access to your personal information as necessary to perform their functions that aid Geneseo Communications, Inc.’s ability to provide service, but they may not share that information with any other third party.

Geneseo Communications, Inc. may disclose and transfer information to a third party who acquires all or a substantial portion of our business, whether such acquisition is by way of merger, consolidation or purchase of all or substantial portion of our assets.

How to make changes to your CPNI Election
You may review, correct, update or change your customer information at any time. Geneseo Communications, Inc. has put in place measures designed to secure your personal information from accident, loss and from unauthorized access, use, alteration or disclosure.

You have a right under federal law to protect the confidentiality of your account information and restrict the use of CPNI data, and we have a responsibility to protect your data. To restrict the use of your CPNI data, you must call our Customer Service team at 309.944.2103 or toll-free at 800-.852.3611 during regular business hours, or e-mail us at wecare@geneseo.com expressing your option to GRANT, DENY or WITHDRAWL use of your CPNI. Please include your name, your account number and a number where you can be reached. Your denial or approval for Geneseo Communications, Inc. and its subsidiaries to use this data will not affect the provision of any services to which you subscribe. Your approval or denial of approval for the use of CPNI outside of the service to which you already subscribe will remain valid until you revoke or limit the approval or denial.

Privacy Policy Standards
If Geneseo Communications, Inc. decides to materially change our privacy statement, we will post those changes through a prominent notice to the Geneseo Communications, Inc. website so that you will always know what information is being gathered and how that information might be used.

If at any time, you have questions or concerns about this privacy statement or believe that we have not adhered to this privacy statement, please feel free to call us 309.944.2103 and speak to one of our Customer Service Specialist. Geneseo Communications, Inc.’s representatives will promptly answer your question or resolve your problem.

Terms and Conditions

Geneseo Communications and its affiliates (hereafter “Company”: “we” or “us”) and the customer whose name and address appear on the Service Agreement (hereafter “Customer”, “you” or “your”) enter into this agreement whereby we will provide you those services listed on the Service Agreement or any other services purchased by you from us (“Broadband Services”) and you agree to pay our current fees and rates for those Broadband Services. We may change our fees and rates for the Broadband Services, from time to time, without notice to you. By signing the Service Agreement, you agree to the Terms and Conditions, which is incorporated by reference, and collectively within the Service Agreement. You agree to receive any or all notices and disclosures we send to you online or through other electronic means.

Term, Billing, Payment, and Fees
These are specified on the Service Agreement; you will be billed monthly in advance for the Broadband Services. In addition, installation, set up, or construction charges may apply. It is a requirement of service that you sign up for automatic credit card payment and that we provide invoices to you electronically. You must provide Geneseo Communications and its affiliates with accurate and complete billing information including legal name, address, telephone number, and credit card/billing information, and report all changes to this information to Geneseo Communications, and its affiliates within 30 days of the change. You are responsible for any charges to your account including any taxes or surcharges. If you have questions regarding charges to an account, you should contact Geneseo Communications Customer Service Department at (800) 852-3611. If the card information on file is revoked and payments cannot be processed, we may discontinue some or all of your Broadband Services until payment is received. In the event that we disconnect your Broadband Services for nonpayment, you may be required to pay a reconnection fee.

Service cancellation
A non-refundable Service Processing Fee of $25 will be charged to the account when service is removed. There are no refunds for rendered Broadband Services. If you voluntarily terminate your service with us and you have paid us in advance for Broadband Services not yet rendered by us, then, after receiving a final invoice from us, you may request a refund equal to the credits listed on your final invoice. All such refunds are subject to the following conditions: your account must be current; all equipment provided to you by us must be returned to us in proper working condition; all requests for a refund must be made within sixty (60) days of the date you receive a final invoice from us; and all requests for a refund must be made to our customer service department at 1-800-852-3611.

Equipment
We will install equipment in and around your residence. This equipment may include, but is not limited to, a Network Interface Device (“NID”), cabling (collectively the “Equipment”). All Equipment is our property. You agree that you will not move any of the Equipment to another location outside your residence either temporarily or permanently. You are responsible for the care and maintenance of the Equipment located at your residence. You agree not to modify the Equipment in any way. If any of the Equipment is damaged, modified, lost, destroyed, tampered with, or stolen while in your possession, you will be responsible for the reasonable cost of repair or replacement of the affected Equipment. When you cease being a customer or move from your current location, you are responsible for returning the Equipment to us within 5 days of termination, with the exclusion of any wiring or Equipment located outside your residence. Un-returned or damaged equipment is subject to chargeback against your credit card on file. You agree that you are responsible for the cost of the commercial electric service required to operate the NID.

Installation; Access to Premises
You hereby authorize us and/or our contractors to enter your residence during normal business hours, or by appointment, to install, inspect, maintain, replace, or remove the Equipment. You also grant us the right to enter onto your property at all reasonable times, even if you are not present, to install, inspect, maintain, replace or remove any of the Equipment located outside your residence. We are not responsible for the operation, maintenance and repair of your television, computer or any other device owned by you to which we establish a connection. You may not install any device or equipment to our inside wiring or Equipment that will impair the integrity of our Equipment or network. You agree that we will have no liability for any lost wages and expenses you may incur as a result of any present or future work to be performed by us or any appointment made to perform present or future work. If you are not the owner of the residence or other premises upon which our Equipment or Broadband Services are to be installed, you warrant that you have obtained the consent of the owner of the premises for our representatives to enter the premises for the purposes described in this section. You agree to indemnify and hold harmless the Company, its affiliates and their representatives from and against any claims of the owner of the premises arising out of the performance of this Agreement.

Limitation of Liability and Indemnification
CUSTOMER AGREES THAT ALL BROADBAND SERVICES ARE PROVIDED BY COMPANY ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE, NON INFRINGEMENT OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THAT SUCH SERVICES WILL BE ERROR FREE. COMPANY MAKES NO WARRANTY THAT THE BROADBAND SERVICES WILL BE UNINTERRUPTED, OR WILL SECURE CUSTOMER’S COMPUTER FROM THIRD PARTY UNAUTHORIZED ACCESS OR MONITORING. CUSTOMER AGREES THAT ALL USE OF THE BROADBAND SERVICES IS AT CUSTOMER’S SOLE RISK AND CUSTOMER EXPRESSLY ACKNOWLEDGES AND ACCEPTS THE BROADBAND SERVICES KNOWING THAT SUCH SERVICES ARE SUBJECT TO INTERRUPTION FROM POWER OUTAGES AND EQUIPMENT FAILURES. IN NO EVENT WILL COMPANY, OR ITS AFFILIATES BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH THE INSTALLATION, REPAIR, REPLACEMENT, OR REMOVAL OF COMPANY’S EQUIPMENT, THE USE OR INABILITY TO USE THE BROADBAND SERVICES, OR THE USE OR INABILITY TO USE ANY THIRD PARTY SERVICES INCLUDING, BUT NOT LIMITED TO E911 SERVICE AND HOME SECURITY OR MEDICAL MONITORING SERVICE. Customer agrees to defend, indemnify and hold harmless Company and its affiliates, from and against any and all claims and expenses, related in any way to the use of the Broadband Services by Customer or otherwise arising out of Customer’s breach of any term of the Agreement.

Service Availability and Promotions
We reserve the right to change any aspect of a Broadband Service offering. Without limiting the foregoing, such changes may include pricing, service features, and customer eligibility requirements. Some of our services are not available in all markets. From time to time, we may offer promotions, such as price discounts or service upgrades. Promotions may be strictly limited and subject to change with respect to length, market and circumstances offered. Such promotions may not be available to all customers. Some promotions may require credit qualification. In such cases you authorize company to investigate your financial responsibility and creditworthiness (including, without limitation, acquiring credit reports and histories) and to report any payment defaults to credit reporting agencies. Such credit checks may require you to provide company with full name and current service address. Under the Fair Credit Reporting Act, you have the right to notify company in the event that you believe we have reported inaccurate information about your account to any credit reporting agency. You may do this by notifying us at the Customer Service E-mail of wecare@geneseo.com. Please include in any such notice your name and account number; your service address; and a description of why you believe we have reported inaccurate information about your account to any credit reporting agency.

High Speed Internet Services
To the extent you receive high speed Internet service from us; you agree to abide the following terms and conditions. You understand that all speed and throughput levels for our Internet services stated in the Service Agreement are “up to” levels and represent the higher end of the ranges of speed and throughput you can expect to receive from our Internet service. Because there are many factors outside of our control, including, but not limited to, your computer configuration, that may affect the speed of your Internet service, connections on wireless devices vary due to interference, obstructions within your premise, or type of device being used, we do not guarantee that our Internet service will perform at any speeds or throughput levels. Data Allotments may apply, if, in our sole judgment, you are uploading and/or downloading a significant amount of data, we reserve the right to impose a reasonable usage based charge and/or change your subscription to a higher Internet service package as a condition of continuing service with us.

Acceptable User and Privacy Policy Guidelines
These can be found under Privacy Policy on this site. You agree to read and abide by our AUPP. You understand and acknowledge that we reserve the right to restrict any content or services that may otherwise be available through your Internet connection if we determine, in our sole judgment, that: such content is illegal; or our network or business is put at risk by such content.

Cooperation with Law Enforcement
If, in our sole and reasonable judgment, we believe you are using any of our Broadband Services for an illegal purpose, you acknowledge and agree that we may provide information about your usage to proper legal authorities for investigation and prosecution. You also agree that we may forward information about you and your use of the Broadband Services in response to law enforcement requests, subpoenas, court orders or similar requests when we reasonably determine that the disclosure of such information is appropriate and warranted under the circumstances. You are normally responsible for maintaining any inside wiring installed within your premises.

Service
Tech Protect is required to receive our services for a monthly fee of $9.95. Tech Protect covers any service call or repair to any Geneseo, Cambridge or Henry County Communications company owned equipment necessary to deliver your high-speed fiber or fixed wireless internet service, including existing inside or outside wiring. If it is our equipment or our wiring, inside or outside your home or business, we will fix or replace it, subject to the following: a. Excludes customer owned equipment, b. Company owned equipment that is willfully damaged, modified, lost, destroyed, tampered with, or stolen while in your possession, you will be responsible for the reasonable cost of repair or replacement of the affected equipment, c. Installation and/or reactivation charges are not included in Tech Protect.

Geneseo Communications and its affiliates strive to provide quality products and services as well as prompt customer care solutions. For customer care please contact Geneseo Communications via email at wecare@geneseo.com or call 1-800-852-3611 anytime Mon – Fri – 8am to 4pm. If Geneseo Communications does not resolve your complaint, the service may be subject to state regulation. Iowa customers may request assistance from the Iowa Utilities Board, 350 Maple Street, Des Moines, Iowa 50319-0069, 515.281.3839 or toll free 1.877.565.4450 or email iubcustomer@iub.state.ia.us.

Service exclusions
Any damage caused by an “Act of God” (earthquake, flood, acts of war, fire, lightning, wind or fire); gross or intentional damage caused by you to the inside wiring; damage to our Equipment; any wiring you install; repair or replacement of any of your equipment; any wiring issues that existed prior to the date we installed the Broadband Services at your premises.

Term of Agreement
Continued use of the Services constitutes acceptance of this Agreement and any future versions. If you are dissatisfied with the Services or any related terms, conditions, rules, policies, guidelines, or practices, your sole and exclusive remedy is to discontinue using the Services and terminate your account.

You may use your account for communications, research, public relations, education, and entertainment. This statement describes certain uses which are consistent with the purposes of the Internet. It is not intended to exhaustively list all such possible uses or abuses. We expect our subscribers to respect the culture and civility of communications and discourse on or through the Internet. We expect our subscribers to maintain respect for privacy, legal issues, and courtesy to other Internet users and network resources.

We also strongly suggest to all of our subscribers a routine maintenance schedule that includes frequent anti-virus updates and operating system patches. Internet users regardless of the platform are vulnerable to viruses and other types of malicious code and exploits. Any account may be suspended immediately upon receipt of an abuse complaint regarding Spam (unsolicited commercial E-mail) or the sending of E-mail which contains virus or other malicious code. An account may also be suspended immediately for Internet Worm, Trojan, or Back Door activity even though the person in question has no knowledge of the infection being present.

The ultimate responsibility for maintaining the security of your computer or local network is yours.

These drastic measures are necessary to protect our network integrity and prevent the spread of these malicious programs to other users.

GENERAL CONDUCT

We expect you to:

• Obey all federal and state law regarding your use of the Internet and information obtained or transmitted through the Internet
• Respect the ownership of information including copyright and license agreements **
• Be courteous in your use of the Internet and network resources
• Respect the opinions of others and their right to voice those opinions
• Respect the culture and civility of communication and discourse on or through the Internet

Our services may enable you to access Content that is protected by copyrights, trademarks, intellectual property rights, and other proprietary rights (“Rights”) of independent third parties who make such Content available on the Internet. As a subscriber, you agree not to upload, post or transmit Content that is subject to another party’s Rights without the other party’s express permission. Such uploading, posting or transmitting may result in termination of your account and possible civil or criminal liability. If you believe your work has been unlawfully copied and is accessible via our services, you may provide notice be email at wecare@geneseo.com or by calling 309.944.2103. The notice must include: (1) an electronic or physical signature of the person authorized to act on behalf of the copyright owner; (2) a description of the copyrighted work that has allegedly been infringed, including the location (i.e. web site address) of such copyrighted work; (3) A description of the allegedly infringing material and the location (i.e. web address) of such material; (4) your address, telephone number and e-mail address; (5) a statement by you that you have a good faith belief that use of the material is not authorized by the copyright owner, its agent, or the law; and (6) a statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are authorized to act on behalf of the copyright owner.

Infringement claims submitted via E-Mail should be directed wecare@geneseo.com.

The Digital Millennium Copyright Act, Title 17 U.S. Code Section 106(3)-(4) and The Computer Fraud and Abuse Act (CFAA), 18 U.S.C. 1030 are two laws that, as an Internet Service Provider, we are obligated to comply with and address our customer’s violation(s) of. Violations of the above laws are found and tracked by IP address. A violation, either intentional or unintentional, can be in form of a ‘network abuse’ complaint OR a ‘copyright infringement’ complaint. We enforce a four-strike rule, the first two strikes will generate a ‘warning’. On the third strike, your account will be suspended for up to 15 days. A fourth strike will result in permanent removal of your account. 

If you receive a notice from us stating that we have received notice that you allegedly engaged in copyright infringement, you may submit a written counter notice to us at Geneseo Communications, 111 E. First Street, Geneseo, IL 61254. This counter notice must contain: (1) your physical or electronic signature; (2) identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled; (3) a statement under penalty of perjury that you have a good faith belief that the material was removed or disabled due to a mistake or misidentification of the material to be removed or disabled; and (4) your name, address and telephone number along with a statement that you consent to jurisdiction in the Federal District Court of the judicial district in which your physical address is located and that you will accept service of process from either the person who provided the notice of claimed infringement to us or an agent of that person.

LEGAL ISSUES

You may not use your account:

• For any purpose which violates US federal or state laws
• To interfere with or disrupt network users, services or equipment including distributing unsolicited advertising, propagating computer worms or viruses, and using the network to make unauthorized entry to other computational, information, or communications devices or resources
• To transmit threatening, obscene, or harassing materials

NETWORK INTEGRITY OR EFFICIENCY

You may not use your account:

• In a manner that precludes or significantly hampers its use by others
• To send messages likely to result in the loss of recipients’ work or systems
• To send or respond to “chain letters”
• To broadcast message to lists or individuals that have not explicitly expressed an interest in such messages, particularly where such use causes congestion of the networks or otherwise interferes with the work of others
• To intentionally develop programs that harass other users or infiltrate a computer or computing system and/or damage or alter the software components of a computer or computing system

COURTESY

You must be courteous in your use of the Internet. Please:

• Respect the privacy of other users; for example, you should not intentionally seek information on, obtain copies of, or modify files, other data, or passwords belonging to other users, or represent yourself as another user unless explicitly authorized to do so by that user.
• Respect the legal protection provided b
  y copyright and license to programs and data.
• Use the Internet in ways consistent with ethical guidelines and accepted community standards; malicious use is not acceptable.
• Follow the Acceptable Use Policies of any networks you may use as an FTP or Telnet site.
• Be aware that many networks are production or communications networks that many people rely on for business, education, or communications; uses that significantly interfere with the ability of others to make effective use of the network are not acceptable.
• Assume that information and resources are private to the individuals and organizations which own or hold rights to those resources and information unless specifically stated otherwise by the owners or holders of rights; it is not acceptable to use your account to access information or resources unless permission to do so has been granted by the owners or holders of rights to those resources or information.

PRIVACY

We are committed to protecting your privacy. We only collect information required to bill your account, information required to provide you service, and information required to monitor the performance of our systems. From time to time, we may use your information to inform you of new products, service changes and other information related to service offered by us. We do not disclose any of your personally identifiable information such as but not limited to email name, email messages, billing address or usage information to any third parties except as required to provide you service or by legal or law enforcement directives.

COMMERCIAL USE

Many networks, sponsored by government or educational institutions, still have stringent restrictions on commercial use. While the opportunities for commercial use are extremely attractive, there are accepted methods of accomplishing commercial objectives. Other Internet users must seek out or ask for the information. You must appropriately market, advertise, or circulate public relations for your products or services; for example, you may create a World Wide Web site to advertise products or services and give support or ordering instructions, or you may start a news group to open a forum for discussion. Other Internet users may then choose to view your Web pages or participate in discussions. Unsolicited advertising is not acceptable. Advertising is permitted on some mailing lists and news groups if they explicitly allow advertising.

TERMINATION

Failure to abide by the terms of this Acceptable Use Policy may result in termination of your service at our sole discretion. If we terminate your service for failure to abide by the terms of our Acceptable Use Policy, you will not receive any refund of any payments made to us as of the date of termination.

Terms and Conditions

GENERAL

• Access to the Internet or other applicable data networks is non-transferable. Use of Geneseo Communications Internet Access is expressly limited to Customer and Customer’s immediate family or direct employees. The sharing or resale of Internet/Data access is strictly prohibited and shall be cause for immediate termination of service.
• Customer is responsible for all equipment and software necessary to connect to Geneseo Communications Internet Services.
• Customer agrees to use the service in a manner consistent with any and all applicable laws.
• Use of Geneseo Communications Internet Services for unsolicited advertising is prohibited.
• Customer is responsible for all use of account(s) and confidentiality of password(s). Geneseo Communications Internet Services will suspend access or change access to Customer’s Account(s) immediately upon notification by Customer that a password has been lost, stolen or otherwise compromised.
• Customer’s use of Geneseo Communications Internet Services constitutes Customer acceptance of Terms and Conditions.

BILLING

• Customer is responsible for all local or long-distance telephone charges for connecting directly to Geneseo Communications Internet Services or indirectly via an intermediate access provider.
• Customer agrees to pay Geneseo Communications Internet Services all charges relating to use of Customer’s Account(s).
• Sales and use taxes, and all other applicable taxes and levies which are applicable to the provision of services shall be borne by Customer, regardless of whom the taxes and levies are or were imposed upon.
• Geneseo Communications Internet Services reserves the right to change prices on 30 days’ notice.
• All invoices are due upon receipt and payable within thirty (30) days unless other arrangements have been made in advance.
• Geneseo Communications Internet Services reserves the right to suspend access to service for Customer’s Account(s) upon an indication of credit problems including delinquent payments. A reconnection charge will apply after payment of any outstanding balance.

OWNERSHIP/COPYRIGHT

• Information available on Geneseo Communications Internet Services is the property of Geneseo Communications Internet Services. Customer shall not redistribute, reproduce, or commercially exploit such information without express written permission of its owner.
• Customer submitting information owned by Customer for publication on Geneseo Communications Internet Services grants Geneseo Communications Internet Services non-exclusive permission to distribute the information product worldwide. Customer retains all rights Customer may have to such information.

WARRANTY DISCLAIMER

Geneseo Communications Internet Services are provided on an “as is, as available” basis. Geneseo Communications Internet Services disclaims any and all warranties with regard to the services (whether express or implied), including without limitation

• any implied warranties of merchantability, fitness for a particular purpose, infringement or title
• any warranty of quality, functionality, operability, use or performance of the services
• any warranty of the accuracy, completeness or validity of the data or information communicated through the services
• any warranty of the continuous availability of the services, or that the services will be uninterrupted or error free.

LIMITATIONS OF LIABILITY

Under no circumstances and under no legal theory (whether tort, contract or otherwise) shall Geneseo Communications Internet Services be liable for any indirect, special, incidental or consequential damages whatsoever (including, without limitation, damages for business interruption, computer failure or malfunction, loss of profits, goodwill or information, or any other pecuniary loss or damage) arising out of or relating to Geneseo Communications Internet Services (including, without limitation, use or inability to use the services), even if Geneseo Communications Internet Services has been advised of the possibility of such damages.

Under no circumstances shall Geneseo Communications Internet Services cumulative liability to customer exceed the service charges paid by customer to Geneseo Communications Internet Services for the services during the six (6) months immediately preceding the event for which liability is claimed.

• Geneseo Communications Internet Services is not responsible for any damages or injuries arising from Customers use of Geneseo Communications Internet Services or inability to use Geneseo Communications Internet Services.
• Geneseo Communications Internet Services is not responsible
  for undelivered e-mail. There is no guarantee of message receipt or delivery. Return receipts may be requested, but there is no guarantee that the recipients e-mail system will honor such requests.
• Geneseo Communications Internet Services is not obligated to store the contents of Customer’s e-mail messages and is not obligated to produce copies of e-mail messages to Customer.
• Geneseo Communications Internet Services is not responsible for Customer’s personal files residing on Geneseo Communications Internet Services system. Customer is responsible for independent backup of all such data. If Customer exceeds the published space limitation for personal files (Web space, e-mail, FTP, etc.), Geneseo Communications Internet Services will notify the Customer via e-mail to reduce the file storage space. If Customer fails to reduce the storage space within the specified time period, Geneseo Communications Internet Services reserves the right to delete files from the Customer’s personal space without further notice.
• Customer is hereby warned that some sites accessible via Geneseo Communications Internet Services allow posting, viewing, retrieval, and/or electronic mailing of materials that may be considered obscene, offensive, inaccurate, incomplete, defamatory, harmful or objectionable. Geneseo Communications Internet Services is not responsible for Customer’s inadvertent or deliberate access to such material and cannot prevent access of such materials.

OPERATION

• Geneseo Communications Internet Services reserves the right to change its services without notice including but not limited to access procedures, hours of operation, menu structures, commands, documentation, and services offered.
• Geneseo Communications Internet Services reserves the right to delete Customer’s personal files which have not been accessed for more than one (1) month.
• Customer understands that Geneseo Communications Internet Services may be interrupted for several reasons, including but not limited to malfunctions, maintenance, improvement or as required to protect network resources in the event of malfunctions or misuse. Customer understands that it may not receive advance notification of any such interruption of service.
• Geneseo Communications Internet Services shall not be liable for any delay in or failure to perform the services caused by circumstances entirely beyond its control such as those occasioned by acts of God or other causes or which it could not have reasonably foreseen or any other cause which similarly impedes the providing of service.
• Geneseo Communications Internet Services reserves the right in its sole discretion to delete any information entered into Geneseo Communications Internet Services computer systems by Customer. Geneseo Communications Internet Services and its authorized representatives shall have the right, but shall not be obligated, to edit publicly viewable information.
• Customer hereby agrees that any material submitted for publication on Geneseo Communications Internet Services through Customer’s Account(s) does not violate or infringe upon any copyright, trademark, patent, statutory, common law or proprietary rights of others, or contain anything obscene, objectionable, or libelous.
• Geneseo Communications Internet Services, at its sole judgment, may immediately suspend Customer’s access to the service upon any breach of any of the Terms and Conditions by Customer, including, but not limited to, refusal or failure to pay for services provided or disruptive online behavior.
• Geneseo Communications Internet Services reserves the right to terminate access to service for any Customer Account(s) which have been inactive for six (6) months or longer.
• Geneseo Communications Internet Services may modify these Terms and Conditions at any time.

Your Billing Rights and Responsibilities
Your phone company is committed to following the rules set by the Illinois Commerce Commission (ICC) in its delivery of service, billing and guidelines for payments. Copies of these rules are available from the ICC.

ESTABLISHING SERVICE-To begin service, contact us at 309-944-2103 or 1-800-852-3611. Please be prepared to provide the following information: Your full name and street address where you want service, including apartment number if you have one. How you would like your name listed in the next edition of the telephone directory. Credit information including employment or sources of income.

New basic local exchange service must be installed within 5 business days unless otherwise requested by the customer. If this standard is not met, the customer will be given a credit equal to 50% of the normal installation charge. If this standard is not met by the 10th business day following the original installation date, the customer will be given a credit equal to 100% of the normal installation charge.

Credit and Deposit Information: We have the right to charge a deposit under the following conditions: if you cannot provide satisfactory credit information, if you failed to pay a prior bill with us, if you have not previously had a service in your name.

Billing: Telephone bills are issued monthly and are due within 21 days from the billing date.

Service Interruption Credit: If basic local exchange service has been interrupted and remains out for more than 24 hours after we receive notice, we will make an appropriate adjustment. Adjustments are based on the number of days a customer is out of basic local exchange service.

Bill Payment: If within any 12 month period we receive more than 2 payments returned for non sufficient funds, we may place you on a cash-only payment basis.

Termination of Service: We have the right to terminate service for any of the following: Nonpayment of a bill, Nonpayment of a deposit or refusal to pay increased amount, Default on a deferred payment agreement, Not allowing telephone company employees access to company owned equipment after they have made a request to do so. If we disconnect your service, we will mail a Final Notice before service is shut off.

Exemptions: Neither the rules nor credits listed in this section apply if the violation of a service quality standard occurs as a result of: Negligent or willful acts of the consumer, A malfunction of customer owned telephone equipment or inside wiring, whether or not the customer has an inside wire maintenance plan, An emergency situation, The inability to gain access to customers premise due to customer missing the appointment, A customer request to change an already scheduled appointment, The customer refusing repair staff access to premises, The lack of facilities at a geographically remote location.

Dispute Resolution: If you have a question about your bill, please contact us. If a solution is not satisfactory, you have the right to contact the ICC’S Consumer Services Division.

Formal Complaints: If we are unable to reach an agreement with you on a disputed issue, you have the right to file a complaint with the ICC.

Scheduled Appointments: If we fail to meet a scheduled appointment for installation or repair of basic local service, a $50 credit per missed appointment will be issued. It does not apply if the telephone company gives the consumer ICC defined notice of the inability to keep the appointment, regardless of reason. Additionally, should the service technicians meet a scheduled appointment but the customer is not available or unwilling to accept service, a $50 service charge will apply. This charge does not apply if the customer gives the telephone company 24 hour notice of their inability to keep the scheduled appointment.

FEDERAL UNIVERSAL SERVICE CHARGE…The Federal Communications Commission (FCC) mandates all telecommunications carriers to pay into a federal program called the Universal Service Fund (USF). This fund helps provide affordable telecommunications services for low income customers and for customers living in rural areas that are expensive to serve. It also provides discounts on Internet access for eligible schools, libraries, and rural health care providers.

The USF is collected from telecommunications carriers and administered by the Universal Service Administration Corporation. They are responsible for disbursing the funds according to eligibility criteria established by the FCC.

Every telecommunications carrier in the industry must contribute to the USF. Like other carriers, we recover our USF contributions from customers. The recovery charges, listed on your bill as Federal Universal Service Charge, enable us to recover your USF expenses and are intended to simply cover our costs.

The FCC requires all carriers that recover their contributions from customers with line item charges to use the FCC’s prescribed contribution factor. As a result, we compute these charges using the FCC’s factor. The FCC may change the contribution factor quarterly.

LEARN HOW YOU CAN HELP ELIMINATE THE DIGITAL DIVIDE… The Digital Divide Elimination Fund Program is created as a special fund in the State Treasury to enhance digital service. All money in the fund shall be used by the Commission to fund the construction of facilities within communities throughout Illinois. The Illinois Department of Commerce and Community Affairs will issue grants to various communities based upon their needs.

DO-NOT-CALL REGISTRY REDUCE TELEMARKETING CALLS…. You may register your residential number(s) free. You must call from the number you wish to register. Your number(s) will remain on the Do-Not-Call list for 5 years.

PAY-PER-CALL RESOLUTION…Pay per call charges apply to any completed call using an abbreviated dialing code such as 900 or 976 exchange codes. The caller pays a per call or per time interval charge in addition to the charge for transmission of the call.

YOU HAVE 60 DAYS from the date on the bill to dispute a pay per call billing error. You have the right to withhold payment of the disputed charge during billing error review. No collection activity for disputed pay per call charges will occur while the charges are under investigation. After investigation, if it is determined that the disputed charges are legitimate, your telecommunications carrier or the information
provider may proceed with outside collections against your account for non-payment of these charges.

YOUR LOCAL AND LONG DISTANCE services cannot be disconnected for non payment of these charges. Failure to pay legitimate pay-per-call charges may result in involuntary blocking of your access to these types of services.

VOLUNTARY BLOCKING of access to pay-per-call charges is available upon request from your local telephone company.

ILLINOIS RELAY SERVICE HELPS US COMMUNICATE…Reach out with relay…The Illinois Telecommunications Access Corporation (ITAC) administers and manages Illinois Relay on behalf of all local telephone companies in Illinois

Relay allows people who are deaf, hard of hearing or speech impaired and use a TTY to communicate with people who use standard telephones. A standard telephone user calling a TTY user and TTY user calling a standard telephone user, now has the option to dial a convenient three digit number, 711, to reach Illinois Relay instead of the traditional 800 numbers. Illinois Relay is available seven days a week, 24 hours a day. The relay operator speaks to the standard telephone user and types to the TTY user. There is no cost for the use of this service.

To save time in an emergency, callers should dial 9-1-1 or local emergency access numbers instead of placing the call through relay.

A small fee included in your monthly telephone service charge funds Illinois Relay and is required by state and federal law.